Navitsa Modernizes a Legacy Retail Application

Client Background

One of the largest retail chains in Sri Lanka was operating on a legacy, decentralized desktop-based retail application. While the system had served its purpose for many years, it had become increasingly inefficient, difficult to scale, and unable to meet the demands of modern retail operations.

Challenges

• Decentralized operations – Each outlet operated in isolation with limited visibility at headquarters.
• Manual procurement workflows – Purchase requests were raised manually, leading to delays and errors.
• Lack of integration – No seamless link between procurement, inventory, and MIS reporting.
• Scalability issues – Adding new outlets or upgrading required costly on-site installations.

Navitsa’s Solution

Navitsa partnered with the client to re-engineer and modernize the retail system into a centralized, cloud-based application, delivering:

Impact & Results

• Operational Efficiency: Reduced manual procurement workload by over 60%.
• Centralized Control: HQ gained real-time visibility of sales and inventory across the retail chain.
• Scalability: Onboarding new outlets became faster and cost-effective.
• Decision-Making: Management had access to accurate MIS reports, enabling data-driven strategies.
• Customer Experience: Better stock availability and faster response to demand.